Cancellation and Refund Policy
We understand that travel plans may change, and sometimes it becomes necessary to cancel or modify your booking. Please read our cancellation and refund policy carefully to understand the procedures and any applicable fees.
Cancellation Requests:
a. To cancel your booking, you must notify us in writing by email or through our designated communication channels. The cancellation will be effective from the date of receipt of your written request. b. The cancellation will be subject to the cancellation fees outlined below and any additional fees imposed by our suppliers, such as hotels, airlines, or tour operators.
Cancellation Fees:
a. The cancellation fees are determined based on the time of cancellation before the scheduled departure or service date. The specific cancellation policy for your booking will be communicated to you during the reservation process. b. In general, the closer the cancellation occurs to the departure or service date, the higher the cancellation fees may be. c. If your booking includes non-refundable components, such as special events, permits, or pre-purchased tickets, these may be subject to additional cancellation fees or non-refundable conditions imposed by our suppliers.
Refunds:
a. Refunds, if applicable, will be processed according to the cancellation policy and the payment method used for the booking. b. Please note that refunds may take time to process, and the amount refunded may be subject to currency conversion fluctuations and any applicable bank fees. c. No refunds will be provided for no-shows or unused services once the tour or service has commenced, unless otherwise stated in the cancellation policy.
Changes and Amendments:
a. If you wish to make changes or amendments to your booking, such as modifying travel dates, adding or removing services, or making substitutions, please contact us as soon as possible. b. Changes are subject to availability and may be subject to additional fees or charges imposed by our suppliers. We will inform you of any applicable fees or charges before proceeding with the changes.
Force Majeure:
In the event of unforeseen circumstances or events beyond our control, such as natural disasters, political unrest, or travel advisories, we reserve the right to modify, postpone, or cancel the tour or service. In such cases, our cancellation and refund policy may be adjusted accordingly, and we will make reasonable efforts to provide alternative options or reschedule your booking.
Please note that specific cancellation and refund policies may vary for different types of services, accommodations, or tours. The applicable policy for your booking will be communicated to you during the reservation process.
We strongly recommend that you obtain travel insurance to protect yourself against unforeseen circumstances or trip cancellations. Travel insurance can provide coverage for cancellation fees, medical emergencies, and other travel-related risks.
If you have any questions or require clarification regarding our cancellation and refund policy, please contact us. We are here to assist you and ensure your travel experience with us is as smooth and enjoyable as possible.